Taking on the UX front linked to payroll at Banco Pan, I had the opportunity to work cross-functionally with almost all of the Bank's teams. When building a flow, we always validated with the user. In the scenario we were in at Banco Pan, this was the most important thing, because our customers had strong difficulties with technology.
Banco Pan's customers were mostly class C, not experienced with technology. Therefore, we had a challenge to build screens that were as accessible and simple as possible.
Always striving to achieve tangible numbers that could be shown. Our objective at Pan was business directional to reduce the contact rate in consignment.
